Privacy Policy 

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PRIVACY POLICY

Last updated: 27th July 2026

1. Introduction

NEPTUNE STAYS LTD ("we", "us", "our") operates WWW.STAYSBYNEPTUNE.COM (the "Site") and provides short-term rental accommodation. We are committed to protecting your personal data. This policy explains what we collect, why, how we use it, and your rights.

We are the data controller responsible for your personal data. Our registered address is [BAGATELLE LES RESIDENCES, MOKA, 80816, MAURITIUS].

2. Data we collect

When you make an enquiry or booking, or use our Site, we may collect:

  • Identity and contact data: name, email address, phone number, postal address, and (where required for check-in or legal registration) passport or national ID details and date of birth.

  • Booking data: dates of stay, number of guests, property booked, special requests, and guest preferences.

  • Payment data: we use third-party payment processors and channel partners; we do not store full card numbers ourselves. We may retain limited transaction records.

  • Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

  • Communications: messages you send us by email, contact form, or messaging platforms.

3. How we use your data and our legal basis

We process your data on the following bases under the Mauritius Data Protection Act 2017 and, where applicable, the GDPR:

  • To take and manage your booking and provide accommodation — performance of a contract.

  • To communicate with you about your stay — performance of a contract / legitimate interests.

  • To comply with legal obligations, including guest registration, tax, and accounting requirements — legal obligation.

  • To send marketing communications, where you have opted in — consent (you may withdraw at any time).

  • To improve and secure our Site — legitimate interests.

4. Sharing your data

We may share your data with:

  • Booking platforms and channel managers through which your reservation was made (e.g. [Airbnb, Booking.com, etc.]).

  • Payment processors.

  • Cleaning, maintenance, and property-management service providers, on a need-to-know basis.

  • Government or regulatory authorities where legally required.

  • Professional advisers (accountants, lawyers) where necessary.

We do not sell your personal data.

5. International transfers

Because we take bookings worldwide and use international platforms, your data may be transferred outside Mauritius or the EEA. Where this happens, we take reasonable steps to ensure an adequate level of protection, such as relying on the recipient's adequacy status or appropriate safeguards (e.g. standard contractual clauses).

6. Data retention

We keep your personal data only as long as necessary for the purposes above, including to satisfy legal, accounting, and tax requirements. Booking and financial records are typically retained for around 5–7 years, after which data is deleted or anonymised.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your data; to object to processing; to data portability; and to withdraw consent. To exercise any right, contact us at [INFO@STAYSBYNEPTUNE.COM]. You also have the right to lodge a complaint with the Data Protection Office of Mauritius (or your local supervisory authority if in the EU/UK).

8. Cookies

Our Site uses cookies to function and to analyse traffic. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

10. Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with the "last updated" date.

11. Contact us

If you have questions about this policy or your data, contact:
NEPTUNE STAYS LTD
email: info@staysbyneptune.com
phone: +230 59130030